MOHAMED's CV
MOHAMED TAREK MOSTAFA KHALIL HEGAB
Senior Guest Services Officer | Aviation Operations
Profile summary
Trilingual Senior Guest Services Officer with 12 years of multi-industry experience spanning aviation, logistics, and engineering operations. Recognized for rapid mastery of operational systems and real-time decision making across global environments. Committed to delivering seamless guest experiences and maintaining strict compliance standards.
Career highlights
VIP Guest Handling: Coordinated VIP guest handling and liaised with operations, protocol, and inflight teams at RoyalJet to ensure seamless flight preparation.
Global Case Resolution: Resolved 700+ cases and handled complex multi-channel customer bookings while ensuring strict policy compliance as a travel consultant.
Key skills
Professional experience
Reports to flight operations management, coordinating VIP guest handling workflows across multidisciplinary operational units. Aligns protocol and inflight departments for flight preparation and turnaround consistency.
- Coordinated VIP guest handling procedures across multiple flights.
- Liaised directly with Operations, Protocol, and Inflight teams to align flight preparation schedules.
- Improved turnaround consistency through cross-departmental coordination.
- Enhanced guest experience scores by managing service delivery.
- Recognized for rapid mastery of operational systems.
Shaped travel consultancy operations, steering multi-channel case resolution and policy compliance frameworks across global networks during the 2022 to 2024 timeframe.
- Resolved 700+ cases while maintaining accuracy standards.
- Contributed revenue through multi-channel case handling and global disruption resolution.
Managed international customer bookings, ticketing, routing, and fares as a Travel Consultant.
- Ranked among top performers for customer service and sales delivery.
- Boosted monthly revenue through direct booking execution.
Managed port logistics and coordinated vessel supplies across maritime operations.
- Generated 250K EGP profit through commercial execution.
- Improved supply-chain accuracy by tracking inventory and shipments.
- Designed functional layouts for interior spaces.
- Built three-dimensional models using SketchUp.
- Operated well-testing equipment during active field assignments.
- Conducted fluid sampling and calculations to verify technical parameters.
Responsibilities
- Assisted in equipment setup
- Supported field tests
- Built a strong technical foundation
- Developed structured problem-solving skills
Education
Petroleum Engineering
- GPA 2.32
Languages
Arabic · Native
English · Fluent
Spanish · Basic